Shipping policy
Grace James Décor Shipping Policy
Effective Date: 11/30/2024
Thank you for shopping with Grace James Décor! We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below:
1. Shipping Locations
- We currently ship within the United States.
- Unfortunately, we do not offer international shipping at this time.
2. Processing Time
- Orders are typically processed within 2-5 business days of receiving payment.
- Please note that during peak seasons (e.g., holiday periods), processing times may be extended.
3. Shipping Methods & Delivery Times
- We offer standard, expedited, and overnight shipping options.
- Estimated delivery times:
- Standard Shipping: 7 to 10 business days
- Expedited Shipping: 3 to 5 business days
- Overnight Shipping: [1] business day
- Delivery times may vary depending on the carrier and destination.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the weight, size of the package, and the shipping destination.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order via the carrier’s website or through your account on our website.
6. Shipping Restrictions
- We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.
- Large or oversized items may have additional shipping requirements and fees.
7. Lost, Damaged, or Delayed Shipments
- Grace James Décor is not responsible for delays caused by the shipping carrier.
- If your order is lost or damaged in transit, please contact us within 14 days of the estimated delivery date for assistance.
- We will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.
8. Returns & Exchanges
- Shipping costs are non-refundable.
- Customers are responsible for return shipping fees unless the return is due to an error on our part. For more information, please see our [Return Policy].
If you have any questions or need assistance, please contact us at gracejamesdecor@gmail.com or 205-722-6826.
Thank you for choosing Grace James Décor!
