Refund policy
Non-Refundable Retainer Policy
Effective Date: 11/30/2024
At Grace James Décor, we strive to provide premium holiday decorating services tailored to each client’s unique vision. To ensure a seamless and high-quality experience, we require a non-refundable retainer for all bookings. Below are the terms of this policy:
1. Retainer Requirement
- A $150.00 for residential and 25% of balance for commercial clients non-refundable retainer is required at the time of booking to secure your service date.
- This retainer will be applied toward the total cost of your service package.
2. Purpose of the Retainer
- The retainer covers initial consultation.
- It also secures your spot in our holiday schedule, which fills quickly during peak seasons.
3. Non-Refundable Terms
- Cancellations: If you choose to cancel your service, the retainer will not be refunded under any circumstances.
- Rescheduling: You may reschedule your service once without losing your retainer if notice is provided at least 14 days before your scheduled installation date. Any additional rescheduling requests may incur fees.
- No-Shows: Failure to be present or respond during the agreed service window will result in forfeiture of the retainer.
4. Exceptional Circumstances
- In the event of unforeseen emergencies (e.g., natural disasters, medical emergencies), Grace James Décor will work with clients on a case-by-case basis to find a suitable solution.
5. Agreement Confirmation
- By submitting your retainer, you agree to the terms outlined in this policy.
- Grace James Décor reserves the right to modify this policy at any time. Updates will be communicated via our website.
If you have any questions regarding this policy, please contact us at gracejamesdecor@gmail.com or 205-722-6826.
Thank you for choosing Grace James Décor for your holiday decorating needs!
